1. Introduction
Katzav Consulting (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and disclosed in a lawful, transparent, and secure manner.
This Privacy Policy explains how Katzav Consulting collects and processes personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), and other applicable South African laws.
This policy applies to personal information collected through:
- our website;
- email, telephone, and other communications;
- training registrations and enrolments;
- client onboarding and service delivery;
- webinars, workshops, and events;
- surveys, assessments, and feedback forms; and
- any other interaction with Katzav Consulting in the ordinary course of business.
2. Responsible Party
Responsible Party: Katzav Consulting
Information Officer: Vivien Katzav
3. Personal Information We Collect
Depending on your relationship with us, we may collect and process the following personal information:
3.1 Website visitors
- name and surname;
- email address;
- telephone number;
- company name;
- IP address;
- browser and device information;
- cookie and website usage data.
3.2 Clients and prospective clients
- contact person details;
- business and company information;
- billing information;
- contractual information;
- correspondence and service history.
3.3 Learners, delegates, and trainees
- full names;
- identity number or passport number where required by law or accreditation requirements;
- contact details;
- employer details;
- course registration details;
- attendance records;
- assessment results;
- certification records; and
- accessibility or accommodation requirements where voluntarily disclosed.
3.4 Facilitators, assessors, moderators, and service providers
- identification and contact details;
- qualifications and experience;
- banking and tax information;
- contracts and supporting compliance documentation.
4. How We Collect Personal Information
We may collect personal information:
- directly from you when you contact us, complete a form, subscribe, register for training, or request information;
- from your employer or organisation where they nominate or register you for training;
- through our website, cookies, and analytics tools;
- from service providers, partners, or public sources where lawful; and
- during the provision of training and related services.
5. Purpose of Processing
Katzav Consulting processes personal information for legitimate business purposes, including to:
- provide corporate training and related consulting services;
- manage registrations, bookings, attendance, assessments, and certifications;
- communicate with clients, learners, and service providers;
- prepare quotations, invoices, and receive payment;
- comply with legal, tax, regulatory, and accreditation obligations;
- improve our services and website experience;
- maintain internal records;
- ensure network and information security; and
- send relevant marketing communications where permitted by law or where consent has been obtained.
6. Lawful Basis for Processing
We process personal information only where lawful under POPIA, including where:
- the data subject has consented;
- processing is necessary to conclude or perform a contract;
- processing complies with an obligation imposed by law;
- processing protects a legitimate interest of the data subject;
- processing is necessary for pursuing our legitimate interests or those of a third party; or
- processing is necessary for the proper performance of a public law duty.
7. Cookies and Website Usage
Our website may use cookies and similar technologies to:
- enable website functionality;
- remember user preferences;
- analyse traffic and usage patterns;
- improve content, performance, and user experience.
You may disable cookies in your browser settings, although some parts of the website may not function properly as a result.
8. Sharing of Personal Information
Katzav Consulting does not sell personal information.
We may share personal information with:
- employees and authorised personnel;
- trainers, facilitators, assessors, and moderators;
- payment processors and accounting providers;
- IT, cloud storage, CRM, email, and website service providers;
- accreditation bodies or regulatory authorities where required;
- professional advisers such as attorneys, auditors, and insurers; and
- law enforcement or government authorities where required by law.
All third parties who process personal information on our behalf are required to keep such information confidential and secure.
9. Cross-Border Transfers
Some of our service providers may store or process personal information outside South Africa.
Where this occurs, Katzav Consulting will take reasonable steps to ensure that the recipient is subject to adequate data protection laws or binding agreements that provide an appropriate level of protection in accordance with POPIA.
10. Security Safeguards
We take appropriate, reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include:
- restricted access controls;
- secure passwords and authentication;
- secure hosting and cloud storage;
- encryption where appropriate;
- confidentiality obligations; and
- regular review of our security procedures.
While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure.
11. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, and as required by law for tax, accounting, legal, accreditation, and record-keeping purposes.
When personal information is no longer required, it will be securely deleted, destroyed, or de-identified in accordance with applicable law.
12. Your Rights
Subject to POPIA, you may have the right to:
- request access to your personal information;
- request correction or updating of your information;
- object to the processing of your information in certain circumstances;
- request deletion or destruction of your information where lawful;
- withdraw consent where processing is based on consent;
- object to direct marketing; and
- lodge a complaint with the Information Regulator.
We may require proof of identity before giving effect to any request.
13. Direct Marketing
Where required by law, Katzav Consulting will obtain your consent before sending direct marketing communications.
You may opt out at any time by:
- clicking the unsubscribe link in marketing emails.
14. Children’s Personal Information
Our services are generally directed at businesses, professionals, and adult learners. We do not knowingly collect personal information from children unless permitted by law and with the necessary consent.
15. Special Personal Information
Katzav Consulting does not intentionally collect special personal information unless it is strictly necessary, lawful, and adequately protected, including where relevant for accessibility requirements, compliance, or training administration.
16. Third-Party Websites
Our website may contain links to third-party websites. Katzav Consulting is not responsible for the privacy practices, security, or content of such external websites.
17. Changes to This Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on our website.
18. Contact Details
If you have any questions about this Privacy Policy or how Katzav Consulting processes personal information, please contact us.